Return and Refund Policy for Halar Antiques
Thank you for shopping with Halar Antiques. We strive to provide high-quality antiques and collectibles that match your expectations. Please review our return and refund policy carefully before making a purchase.
Returns
- Eligibility for Return: Returns are accepted only if the product is not as described in the provided images or description.
- Initiating a Return: To request a return, customers must email us at admin@halarantiques.com within 7 days of receiving the product, detailing the reason for the return and including supporting evidence (e.g., photographs).
- Return Shipping Costs: The cost of return shipping is the sole responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of the returned item.
- Condition of Returned Items: The item must be returned in its original condition, with all included accessories and packaging, to be eligible for a refund.
Refunds
- Eligibility for Refund: Refunds are approved only if the product is found to be significantly different from its description or images. Refund requests must be reviewed and approved by our team.
- Refund Process: Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund. If approved, the refund will be processed, and a credit will automatically be applied to the customer’s original payment method within 7–14 business days.
- Non-Refundable Items: Items returned without prior authorization or that do not meet the conditions mentioned above will not be eligible for a refund.
How to Appeal for a Return or Refund
To start a return or refund process:
- Email admin@halarantiques.com with your order details, the reason for the return or refund request, and any supporting evidence.
- Wait for a response from our customer service team with further instructions.
We reserve the right to modify this policy at any time. For any questions or clarifications, please contact us at admin@halarantiques.com.
Thank you for understanding and for supporting Halar Antiques!